FAQ

• Question 1: May I request product samples?

  Answer: Certainly! We're pleased to offer complimentary samples for most of our products. The samples are provided free of charge, while the shipping cost will be covered by you. Our team is always ready to assist with any customs documentation or delivery coordination to ensure a smooth sample receiving experience.

• Question 2: What is your minimum order quantity?

  Answer: Our MOQ is set to accommodate different needs:
  • Express delivery orders: 100 g to 1 kg
  • Air or sea freight orders: 25 kg per shipment We understand that each project is unique, so if these quantities don't quite fit your requirements, please contact us - we'll be happy to find a suitable solution together.

• Question 3: What is the delivery time for orders?

  Answer: Delivery times depend on the shipping method selected:
  • Express delivery: 5-7 working days
  • Air freight: 7-10 working days
  • Sea freight: 2-3 weeks
  Rest assured, we'll provide full tracking information and keep you informed throughout the delivery process. Our customer service team is always available to address any delivery-related inquiries.

• Question 4: What payment methods are available?

  Answer: We accept various secure payment options including T/T bank transfer, L/C, and Western Union. For your convenience, we're open to discussing alternative payment arrangements that better suit your preferences. Your transaction security and convenience are our top priorities.

• Question 5: How are quality issues addressed?

  Answer: Quality excellence is fundamental to our operations. As an ISO 9001 certified manufacturer, we implement strict quality control at every production stage. Should any quality concerns arise, we encourage you to contact us immediately. We guarantee a thorough investigation and, if warranted, will promptly arrange product replacement or full refund. Your confidence in our products is invaluable to us.
  We appreciate your interest in our water treatment solutions and look forward to supporting your projects with quality products and reliable service.